Frequently Asked Questions

Frequently Asked Questions

Shipping
1. Where do you ship to?
We currently ship to all 50 states and U.S Territories. Most countries and regions can also be reached via our shipping methods. If your location is not listed, please contact us for assistance.
2. How long does shipping take?
All items are printed and/or made to order and shipped right away. You can typically expect your order within 3-7 business days of purchase via USPS.
***Please note that unforeseen delays (such as holidays, weather, or customs processing) may affect delivery times.***
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen shipping method. We also occasionally offer free shipping promotions.
4. Do you offer international shipping?
Yes! We offer international shipping to many countries. However, customers are responsible for any customs fees, duties, or import taxes required by their country.
5. How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package via the USPS.
6. What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time, please check the tracking information first. If it appears lost or hasn’t moved for an extended period, use our contact page for assistance.
7. What happens if I entered the wrong shipping address?
If you realize the shipping address is incorrect, please contact us immediately via our contact page. If the order has not yet shipped, we may be able to update it. Unfortunately, if the package has already been dispatched, we are unable to make changes, and you may need to contact the carrier.
8. Do you accept returns on shipped orders?
Please review our Return Policy for detailed information on returns, exchanges, and refunds.
9. Can I change or cancel my order after it has been placed?
We process your orders right away! If you need to modify or cancel your order, please reach out to us within the first hour of placing it. After this timeframe, we may not be able to make changes.
10. Who do I contact for shipping issues?
If you experience any shipping-related issues, feel free to reach out to our support team at via our contact page.
Pricing
1. How are your prices determined?
Our prices are based on factors such as material costs, production expenses, and fair wages for our workers. We strive to offer high-quality products at competitive prices while also supporting our charitable initiatives.
2. Do you offer discounts or promotions?
Yes! We occasionally run special promotions, discounts, and sales outside of our standard rewards point program. To stay updated, subscribe to our newsletter or follow us on Instagram.
3. Do you offer bulk or wholesale pricing?
Yes, we offer bulk discounts for larger orders. If you’re interested in wholesale pricing, please reach out via our contact page for more details.
4. Are there any hidden fees?
No! The price you see at checkout includes the cost of the product and shipping (if applicable). Any additional fees, such as taxes or customs duties for international orders, will be clearly stated before you complete your purchase.
5. Do you charge sales tax?
Sales tax is applied where required by law. The exact amount will be calculated at checkout based on your location.
6. What currency are your prices listed in?
All prices are displayed in USD. If you’re shopping from another country, see the bottom or top menu for the currency conversion bar.
7. Do you offer price matching?
At this time, we do not offer price matching for non bulk orders. However, we consider our bulk customers as partners and are willing to negotiate a competitive price for your business. This price must also reflect the best value for the quality and mission of our brand. To learn more please contact us via our contact page
8. Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless stated otherwise in a special promotion.
9. Do you offer refunds or price adjustments if an item goes on sale after I purchase it?
Unfortunately, we do not offer retroactive price adjustments.
10. Who can I contact if I have questions about pricing?
If you have any further questions regarding pricing, discounts, or bulk purchasing, please reach out to us via our Contact page.
Returns
1. What is your return policy?
Each item sold is printed on demand and subject to a $10 restocking fee and shipping cost for returns. But we want you to be completely satisfied with your purchase! If your item was shipped with any defects, tears, poor print, bad stitching or etc, you may be eligible for a free replacement. In order to be eligible for a free replacement customers must initiate the replacement process within the first 7 days of receipt.
2. How do I start a return or replacement?
To initiate a return, please contact us at with your order number and reason for the return. We will provide you with return instructions and a shipping label (if applicable).
3. Do you offer free returns?
No, customers are responsible for return shipping costs and a $10 restocking fee unless the item is defective or incorrect.
4. What items are non-returnable?
All items are returnable but are subject to a $10 restocking fee.
5. Can I exchange an item?
Yes! If you need a different size, color, or product, please contact us to arrange an exchange. Customers must cover the expense of shipping and the price difference of the new item if needed. Exchanges are NOT subject to the restocking Fee.
6. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately via our contact page. We will ask for photos of the item and will arrange a replacement at no additional cost to you.
7. How long does it take to process my return?
Once we receive your returned item, please allow 3- 5 business days for processing. Refunds (subject to the $10 restocking fee) will be issued to the original payment method, and it may take 7 business days for the funds to appear in your account.
8. Do you offer refunds?
Yes! If your return meets our policy requirements, we will issue a refund to your original payment method. Please note that shipping fees (if applicable) are non-refundable.
9. Can I return a gift?
If you received an item as a gift and wish to return it, please contact us via our contact page with the order details. We can issue store credit or exchange the item for another product. Refunds are subject to a $10 restocking fee and shipping cost.
10. Who do I contact if I have more questions about returns?
For any return-related inquiries, feel free to visit our contact page.
Orders
1. How do I place an order?
You can place an order directly on our website by browsing our products, adding items to your cart, and completing checkout. If you need assistance, or would like to inquire about bulk purchasing, feel free to contact us via our contact page.
2. Can I edit or cancel my order after placing it?
We process your orders right away! If you need to modify or cancel your order, please reach out to us within the first hour of placing it. After this timeframe, we may not be able to make changes.
3. How do I check my order status?
Once your order is placed, you will receive a confirmation email with your order details. When your order ships, you will receive a tracking number. You can also check your order status by logging into your account on our website.
4. What payment methods do you accept?
We accept major credit/debit cards ([list of accepted cards]), Applepay, Google pay, Venmo, PayPal, and other secure payment methods. If you have trouble completing your payment, please contact us.
5. How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details. If you do not receive a confirmation email within a few minutes, check your spam folder or contact us for assistance.
6. What should I do if I received the wrong item or my order is missing something?
If you receive the wrong item or your order is incomplete, please contact us via our contact page with your order number and photos (if applicable). We will work quickly to resolve the issue.
7. Can I change the shipping address after placing my order?
If you need to update your shipping address, please contact us immediately via our contact page. If your order has not yet shipped, we may be able to update the address. Otherwise, we cannot guarantee changes after processing.
8. Do you offer gift wrapping or gift messages?
No. Currently at this time we do not offer gift wrapping and the option to include a personalized message.
9. My order is delayed, what should I do?
If your order is taking longer than expected, please check your tracking information for updates. If you need further assistance, reach out to us asap via our contact page with your order number.
10. Who do I contact for questions about my order?
If you have any issues or questions about your order, feel free to contact our customer support team at via our contact page.
Rewards
1. What is the rewards program?
Our rewards program allows you to earn points for purchases, referrals, and other activities. You can redeem these points for discounts, exclusive products, or special perks.
2. How do I sign up for the rewards program?
Signing up is easy! Simply create an account on our website, and you’ll automatically start earning points with every purchase.
3. How do I earn points?
You can earn points in several ways, including:
Making a purchase (100 points per $1 spent)
Referring a friend ($5 coupon per successful referral)
Following us on social media (50 points per follow)
Writing a product review (50 points per review)
Check our rewards panel for more ways to earn points and perks.
4. How do I redeem my points?
To redeem points, log into your account, go to the Rewards panel section, and select your reward. You’ll receive a discount code or credit that can be applied at checkout.
5. Do my points expire?
No, your points never expire as long as you have an active account.]
6. Can I combine my rewards with other discounts or promotions?
No, rewards cannot be combined with other discount codes or promotions.]
7. How do referrals work?
When you refer a friend using your unique referral link, they’ll receive a 15% discount on their first purchase. Once they complete their order, you’ll earn $5 off coupon as a thank-you!
8. Can I transfer my points to someone else?
No, points are non-transferable and must be used by the account holder who earned them.
9. What happens if I return a purchase I earned points on?
If you return an item, the points earned from that purchase will be deducted from your account.
10. Who do I contact if I have questions about my rewards?
For any questions or issues related to your rewards, feel free to reach out to us via our Contact page.